PRODUCT & EXPERIENCE STRATEGY
AI UX Blueprint
Turn your AI product direction into a clear plan for how the experience should work.
Define how people will experience and work with your AI: the workflows, key interactions, and AI behavior that make the experience useful, understandable, and trustworthy.
When an AI UX Blueprint is useful
You have an AI use case or early prototype. Now you need to make the experience work.
The capability is clear. The interaction isn’t.
You know what the AI could do, but need to define where it belongs in the workflow and how people will use it.
The prototype leaves important questions unanswered.
How should the AI communicate uncertainty? When should it ask for input? What can people review, change, or undo?
Design and development need a shared direction.
Decisions about workflows, AI behavior, and user control need to become concrete enough to guide implementation.
The Blueprint brings these decisions together in one coherent experience direction, with key screens and flows that make it tangible.
WHAT YOU WALK AWAY WITH
Three parts, one experience direction
Experience design direction
A defined workflow, recommended interaction model, and key screens and flows showing how people will work with the AI.
AI persona and behavior specification
The AI’s role, communication style, capabilities, and boundaries — including how it handles uncertainty, keeps people in control, and supports recovery when something goes wrong.
Delivery and validation guidance
Prioritized experience requirements, representative evaluation scenarios, and recommendations for what to test or resolve before implementation.
How we’ll work
Ground the experience
We start with your product direction, existing research, and available AI capabilities. Together, we define the user scenario, desired outcome, and boundaries of the engagement—making assumptions and open questions explicit.
Shape the interactions
I map the workflow and develop key screens and flows, alongside guidance for the AI’s role, behavior, and communication. We review the direction together and refine how people stay informed, remain in control, and recover when something goes wrong.
Bring the direction into delivery
You receive an editable AI UX Blueprint with annotated screens and flows, prioritized experience requirements, and representative evaluation scenarios. A final walkthrough with product and engineering aligns the team on the direction, unresolved dependencies, and what to validate next.
Each engagement is scoped to an agreed user scenario and its connected user roles. Additional research, testing, or prototyping can be included by proposal.
ENGAGEMENT FORMAT
Focused, collaborative, fixed fee
A focused, collaborative engagement scoped to an agreed user scenario and its connected user roles. Includes an editable blueprint and a final walkthrough with product and engineering. Fixed fee, scoped by proposal.
OPTIONAL ADD-ON
AI Experience Strategy Sprint
Need to clarify the opportunity first? Identify where AI can create meaningful value, explore how it could fit into the experience, and select a focused direction to develop through the Blueprint.
Includes a priority workflow, illustrative experience concepts, and recommended validation steps. Scoped separately.
RELEVANT EXPERIENCE: PROTECHT GROUP
Moving AI beyond the chatbot.
The initial brief called for rebuilding a chatbot prototype. I reframed the experience around where people actually needed support: completing incident reports and managing the incidents behind them.
The resulting design direction explored AI assistance within reporting workflows, alongside concepts for prioritizing incidents and connecting related reports — bringing AI closer to the decisions and tasks it needed to support.
Let's talk about your project.
Have an AI use case or early prototype in mind? Let’s discuss what needs to be resolved and whether an AI UX Blueprint is the right next step.